1. Scope of Product Replacement
This Product Replacement Policy applies to furniture and home products sold by Panhandlevintage to consumers in the United States through the website.
Replacement is available exclusively for new and unused products that have defects or problems identified after delivery.
2. Replacement Conditions
The product to be replaced must be new and unused.
It must be returned complete with:
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Original packaging
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Accessories
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Manuals
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All items included with the product
A replacement request should be submitted as soon as possible after the product is received.
3. Replacement Procedure
3.1 Submitting a Request
Customers must contact customer service:
Email: info@panhandlevintage.com
Phone: +1 (305) 531-1456
The request must include:
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Order number
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Product information
3.2 Return Label
Panhandlevintage will provide a prepaid return label and cover the shipping costs associated with the replacement process.
3.3 Returning the Product
The product must be returned to the following address:
PANHANDLE VINTAGE LLC
5203 TERI LANE
PANAMA CITY, FL 32404
USA
3.4 Product Inspection
After receiving the returned product, Panhandlevintage will verify that the product is:
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New
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Unused
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Consistent with the replacement conditions
3.5 Replacement Processing
Once the inspection is approved, Panhandlevintage will ship the replacement product within 2 business days.
Shipping may be handled through available carriers selected for the order.
The customer will receive tracking information when available.
4. Important Information
In the event of a problem with delivery:
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Take photos as soon as possible
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Contact customer service
The replacement process is handled according to the terms of this policy and applicable requirements for orders placed through the website.
Product replacement eligibility is determined based on the product condition, the reported issue, and the applicable replacement conditions described above.
5. Customer Service and Contact Information
Company Information
This website is owned and operated by PANHANDLE VINTAGE LLC.
Company Name: PANHANDLE VINTAGE LLC
Address: 5203 TERI LANE, PANAMA CITY, FL 32404, USA
EIN: 88-1307879
Phone: +1 (305) 531-1456
Email: info@panhandlevintage.com
Business Hours: Monday to Friday, 8:00 AM to 6:00 PM (US Eastern Time).
Please contact us via email; we will respond within 24 hours.