Refund policy

 

1. Scope of Application

This Refund Policy applies to the online store Panhandlevintage and governs returns and refunds for furniture and home goods sold to customers in the United States. The policy is intended to provide clear and consistent information regarding the return and refund process.

2. Company Information

This website is owned by PANHANDLE VINTAGE LLC.

Company Name: PANHANDLE VINTAGE LLC

Address: 5203 TERI LANE, PANAMA CITY, FL 32404, USA

EIN: 88-1307879

Phone: +1 (305) 531-1456

Email: info@panhandlevintage.com

Business Hours: Monday to Friday, 8:00 AM to 6:00 PM (US Eastern Time).

Please contact us via email; we will respond within 24 hours.

3. Return Terms and Eligible Products

3.1 Return Period

Customers may request a return within 14 days of receiving the product.

3.2 Eligible Products for Return

Returns are accepted only for products that are new and unused.

  • The product must show no signs of use.

  • The original packaging should also remain intact.

Returns are not accepted for products with:

  • Damage

  • Contamination

  • Modifications or visible signs of use

3.3 Return Conditions

The returned product must include:

  • Original packaging

  • All accessories

  • Manuals and documentation

The store may reject a return or deduct an appropriate amount from the refund if items are missing or if damage was caused by the customer.

4. Return Procedure

4.1 Return Request

Customers must contact:

Email: info@panhandlevintage.com

The return request must include:

  • Order number

4.2 Verification and Authorization

Our customer service team will review the return request and provide return instructions.

4.3 Return Shipment

After the return has been approved, the customer must send the product to the return address provided by our customer service team.

4.4 Product Inspection

The returned product will be inspected to confirm that it is:

  • New

  • Unused

  • Complete

4.5 Refund

Once the product inspection has been approved, the refund will be processed within 2 business days.

5. Return Costs and Return Address

5.1 Return Costs

Return shipping costs are covered by Panhandlevintage.

For approved returns, Panhandlevintage will cover the applicable return shipping costs in accordance with our Refund Policy. Customers will not be charged additional return shipping fees by Panhandlevintage for an approved return.

5.2 Return Address

PANHANDLE VINTAGE LLC

5203 TERI LANE

PANAMA CITY, FL 32404

USA

6. Refund Method and Inspection

The refund will be issued to the original payment method within 2 business days after the return has been approved.

The inspection includes:

  • Product condition

  • Accessories

  • Packaging

A refund is approved when the returned product is new, unused, and complete in accordance with this policy.

7. Customer Responsibilities

Customers are responsible for packaging the product properly to help prevent damage during return transportation.

Any damage caused by inadequate packaging may affect the amount of the refund.

8. Policy Updates

Panhandlevintage may update this Refund Policy when necessary.

The updated version will be published on the website and will become effective upon publication.