Shipping policy
1. Scope of the Policy
This Shipping Policy applies to the online store Panhandlevintage and is intended for customers purchasing furniture and home products through the website.
The policy provides information about the delivery area, shipping carriers, processing times, shipping costs, packaging, tracking, and customer support applicable to orders placed through the website.
2. Delivery Area and Shipping
We offer shipping services to customers located throughout the United States, with delivery to the shipping address provided by the customer during the ordering process.
2.1 Shipping Carriers
The shipping carriers used for orders may include:
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FedEx
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UPS
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DHL
The carrier assigned to an order may vary depending on the product, shipping destination, package characteristics, and available logistics arrangements.
2.2 Processing Time
After receiving an order, processing is generally completed within 1–3 business days, excluding weekends and holidays.
Processing includes order review, preparation, and shipment arrangements.
2.3 Shipping Time
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4–7 business days on average
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Delays may occur during holidays or periods of high shipping and logistics volume.
Shipping times are estimates and may vary depending on the destination, carrier operations, weather conditions, and other circumstances affecting transportation.
3. Shipping Costs, Packaging, and Delivery
3.1 Shipping Costs
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Orders ≥ USD 116: Free shipping
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Orders < USD 116: Shipping fee of USD 10
The applicable shipping cost will be displayed during the ordering or checkout process before the order is completed.
3.2 Product Packaging
Panhandlevintage takes appropriate measures to package products to reduce the risk of damage during transportation.
Packaging methods may vary depending on the type, size, weight, and characteristics of the product.
3.3 Shipping Notification and Tracking
After an order has been shipped, the customer will receive an email containing the tracking number, when tracking information is available.
Customers may use the tracking information provided to monitor the delivery status of their order.
4. Receipt and Inspection of Goods
Upon delivery, customers should check:
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The condition of the packaging
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The external condition of the product
If visible damage is found, customers are advised to report it to the carrier as soon as possible and contact customer service.
Customers should retain relevant packaging materials and shipping information when reporting a transportation-related issue.
5. Special Cases
Certain products, including customized, promotional, or consumable products, may not be eligible for return or refund without a specific reason, depending on the applicable product and return conditions.
For additional information regarding the return or refund eligibility of a specific product, customers may contact customer service.
6. Contact Information
6.1 Company Information
This website is owned by PANHANDLE VINTAGE LLC.
Company Name: PANHANDLE VINTAGE LLC
Address: 5203 TERI LANE, PANAMA CITY, FL 32404, USA
EIN: 88-1307879
Phone: +1 (305) 531-1456
Email: info@panhandlevintage.com
Business Hours: Monday to Friday, 8:00 AM to 6:00 PM (US Eastern Time).
6.2 Customer Support
Please contact us via email at info@panhandlevintage.com; we will respond within 24 hours.
For questions regarding orders, delivery, shipping status, or other shipping-related matters, customers may contact us using the contact information provided above.
7. Service Commitment
Panhandlevintage provides shipping information and customer support for purchases made by customers in the United States.
For any questions regarding orders, deliveries, or shipments, customer service is available during the business hours stated above.
Shipping information, processing times, shipping costs, and other relevant details are provided on the website to help customers understand the applicable delivery arrangements before completing an order.