1. Scope of Application
This Cancellation Policy applies to all online orders for furniture and home products placed by consumers in the United States through the Panhandlevintage platform.
This policy describes the conditions and procedures for canceling orders during the order processing process.
2. Cancellation Request
If a user has placed an order and wishes to cancel it, the customer should contact customer service as soon as possible by email or telephone.
An order may only be canceled if it has not yet been shipped. Once shipping has started, the order can no longer be canceled and must be handled according to the return procedure.
3. Contact Information
3.1 Company Information
This website is owned and operated by PANHANDLE VINTAGE LLC.
Company Name: PANHANDLE VINTAGE LLC
Address: 5203 TERI LANE, PANAMA CITY, FL 32404, USA
EIN: 88-1307879
Phone: +1 (305) 531-1456
Email: info@panhandlevintage.com
Business Hours: Monday to Friday, 8:00 AM to 6:00 PM (US Eastern Time).
Please contact us via email; we will respond within 24 hours.
3.2 Information Required for Cancellation
For faster processing of a cancellation request, please provide:
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Order number
4. Cancellation Confirmation
Customer service will send an email confirming the cancellation within 24 hours after verifying the status of the order.
The cancellation confirmation email will contain:
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Order number
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Cancellation status
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Refund information
5. Refund Procedure
The amount of a canceled order will be refunded in full through the original payment method used by the customer.
Panhandlevintage will process the refund within 2 business days.
Applicable taxes included in the canceled order amount will be handled as part of the refund in accordance with the order details and applicable requirements.
6. Special Provisions
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Orders involving promotions or discounts may not retain promotional benefits after cancellation.
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Only orders that have not yet been shipped can be canceled.
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Orders that have already been shipped must be handled according to the Return Policy.
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Customers are encouraged to contact customer service as soon as possible when requesting a cancellation.
7. Other Conditions
Panhandlevintage may verify customer information and order details to help prevent unauthorized cancellations.
The user is responsible for ensuring that their contact information is accurate so that they can receive cancellation confirmations and refund-related communications.
This Cancellation Policy may be updated at any time. Any updated version will be published on the website and will take effect immediately upon publication.