Terms of service

1. Scope of Application

These General Terms and Conditions apply to the website Panhandlevintage, operated by PANHANDLE VINTAGE LLC, with its business address at 5203 TERI LANE, PANAMA CITY, FL 32404, USA, EIN: 88-1307879, and govern the sale of furniture and home products to consumers located in the United States.

2. Company Information

Company Name: PANHANDLE VINTAGE LLC

Address: 5203 TERI LANE, PANAMA CITY, FL 32404, USA

EIN: 88-1307879

Phone: +1 (305) 531-1456

Email: info@panhandlevintage.com

Business Hours: Monday to Friday, 8:00 AM to 6:00 PM (US Eastern Time).

Please contact us via email at info@panhandlevintage.com; we will respond within 24 hours.

3. Description of the Service

The website offers the online sale of furniture and home products with shipping services to customers located in the United States. All services are subject to these General Terms and Conditions.

4. User Requirements

The user must have the legal capacity to enter into contracts and agrees that all information provided is truthful, complete, and up to date.

5. Order Confirmation

Orders are generated based on the information entered on the checkout page, including products, quantities, prices, and delivery address. The order will be processed after confirmation.

6. Conclusion of the Contract

The contract is considered concluded after payment has been completed and the customer receives an order confirmation email. We reserve the right to cancel orders under specific circumstances, including situations where an order cannot be properly processed.

7. Prices and Currency

All prices are displayed in United States dollars (USD) and represent the final amount shown at checkout, including applicable taxes.

The applicable order amount and any shipping charges will be displayed during the checkout process before the order is completed.

8. Payment Methods

Payments are made using international payment cards such as Visa and MasterCard and are processed by third-party payment providers.

Payment information is processed through applicable payment processing systems and appropriate security measures are used during the payment process.

9. Order Processing Time

After payment confirmation, the order is generally processed within 1–3 business days, including preparation, verification, and packaging.

Processing times may vary depending on the specific product and order circumstances.

10. Delivery Area and Method

Deliveries are available throughout the United States.

Products are shipped using available shipping carriers, which may include FedEx, UPS, and DHL, depending on the order, destination, package characteristics, and logistics arrangements.

11. Delivery Time

The estimated delivery time is 4–7 business days after shipment.

Actual delivery times may vary due to logistics operations, weather conditions, carrier procedures, or other external factors.

12. Shipping Costs

Orders ≥ USD 116 (applicable taxes included): Free shipping
Orders < USD 116 (applicable taxes included): Fixed shipping cost of USD 10

Applicable shipping costs will be displayed at checkout before the order is completed. No additional shipping charges will be added to the order beyond the charges displayed at checkout, except where required by circumstances disclosed to the customer.

13. Returns and Refunds

Customers may request a return within 14 days of receiving the product, without providing a reason, subject to the applicable return conditions and exclusions stated in the website's Return and Refund Policy.

The return and refund process is subject to the applicable conditions published on the website.

14. Data Protection

Personal information is processed for purposes related to order processing, customer support, payment processing, and applicable legal obligations.

The website handles customer information in accordance with applicable U.S. privacy and data protection requirements and the privacy practices described in the website's Privacy Policy.

15. User Responsibilities

The user is responsible for the accuracy of the information provided, including the delivery address, payment information, and contact details.

Customers should ensure that the information entered during checkout is complete and accurate before submitting an order.

16. Service Limitations

The service may be limited or temporarily suspended in the following circumstances:

Maintenance
Payment abnormalities or processing issues
Orders requiring additional review
Legal or regulatory requirements

Where appropriate, customers may be contacted regarding an order affected by such circumstances.

17. Limitation of Liability

We are not responsible for delays caused by shipping carriers, customs procedures where applicable, or third parties outside our reasonable control.

Where a delivery or order issue occurs, customer service will provide reasonable assistance to support the customer in handling the situation.

18. Applicable Law and Disputes

Shipping Delays and Delivery Assistance

We are not responsible for delays caused by shipping carriers or other third parties outside our reasonable control.

If a delivery or order issue occurs, our customer service team will provide reasonable assistance to help the customer address the situation and communicate with the applicable shipping carrier when appropriate.

19. Contact and Customer Support